There are often disputes in business that if not handled correctly and resolved can lead on to litigation, a long drawn out procedure that can cost a business dearly. In some cases, small businesses may never recover. But before you bring lawyers & solicitors on board to give legal advice, see if some of these dispute resolution techniques can help.

• If the dispute is with another business such as a supplier, contact their company to see if they have and dispute resolution procedure in place to follow. Always word your correspondence tactfully and politely. Use that to deal with the dispute.
• If there is not, contact the supplier and ask them to discuss the matter with you. If they agree try to keep the discussion unheated and listen to them carefully to see if what they say is right. See what they want to happen about the problem.
• If the above doesn’t work, bring in a professional mediator. A mediator can offer neutral advice that does not favour one or the other. They can defuse a situation that is in danger of getting out of control and often know how to bring about a solution to the problem.

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